The issues with Blue and Green.
over 7 years ago
– Sat, Mar 04, 2017 at 01:59:53 PM
My apologies for the delay in getting back to all of you.
Over the last few months we've had some bizarre issues with the production of the blue and green shirts.
It all started in November when the needles broke on the knitting machine we use for the ActiCool yarn. When we got back the green and blue from the dye house, they were completely barre and unusable.
The mechanics ordered the needles and brackets, and we waited for them, got into holiday season, and waited some more. Once the machine was finally ready and we remounted the cones on the rack and began knitting, we found the tension had changed and the cones had to be back wound.
The fabric, finally ready, headed off to dye. We then we had issues with a reactive agent. The two colours came back off coloured and were stripped and dyed black.
The new lot is almost finished on a new knitting machine going to a new dye house. The final colours have been approved. Please let us know your thoughts on them.
My apologies for this unfortunate delay and whatever inconvenience it may have caused you. We are looking for a way to make it up to you all.
Best regards,
Ben
Only a few surveys left
almost 8 years ago
– Mon, Nov 21, 2016 at 02:56:48 PM
The response time to the surveys has been amazing! Thank you to everyone who took the time to fill them out.
For those of you who are left, please fill them out by November 23rd the latest so we can aim for December shipping.
Have an awesome week!
Ben
Time to answer some questions…
almost 8 years ago
– Mon, Nov 14, 2016 at 11:14:29 AM
To the Trendsetting backers of ActiCool!
You will be receiving your surveys from BackerKit shortly. You’ll need to provide us with the Style, Colour and Sizes of the shirts you would like. Please fill these out as soon as possible. You have until Wednesday, November 23rd to reply.
By using BackerKit, you will all have the opportunity to add on extra shirts at low prices. The Preorder store is also set up there, so please share with your friends.
For all international backers, please remember to select your preferred shipping method from the add-ons. If you cannot find your country, please message us. Rest assured, we will reach out to you if there are any issues.
The Black and Yellow fabrics are knitted, dyed and ready to cut, so they will be shipping right away. The blue and green fabrics are further out from production.
Remember, ActiCool makes a great gift for the holidays.
If you do not receive the survey, and it’s not hanging out in your SPAM folder, by Thursday, November 17th, please message us.
Have an awesome day!
Best regards,
Ben
Logistics & Next Steps.
about 8 years ago
– Thu, Oct 27, 2016 at 01:53:17 PM
Thank you everyone! We are nearing the finish line having raised 195% of the goal with two hours to go! Here’s the next steps:
WHAT'S NEXT: Kickstarter takes up to two weeks to transfer over the funds. We're waiting patiently.
SURVEY - THIS IS VERY IMPORTANT:
Several days after the campaign is concluded, we will be emailing you a link to a BackerKit survey to know what to send you and where to send it. It’s super simple to fill out. You will be asked to select the size(s), style(s), and color choice(s) and enter your shipping address. You will not need to create a BackerKit account to answer your survey. The invitation email will contain a link to your personal survey.
Please fill out your survey as soon as the campaign is over to avoid shipping delays.
During the survey, add-ons will be possible.
You will not need to create a BackerKit account to answer your survey. The invitation email will contain a link to your personal survey. It is important to submit your responses as quickly as you can since we need this information to process your rewards.
If you need to change your survey responses, add or remove add-ons, or update your shipping information, you can click on the link in your survey email again or request your survey link under "Lost your survey?" on our BackerKit project page. (This page will only start working after we send the surveys out.)
SHIPPING:
If you want your product shipped to Canada or the continental United States, you’re all set, as shipping is included in your pledge.
For international orders, you have two options for shipping. The express trackable option with DHL and the cheaper non-trackable option with Canada Post.
Please check the following pricing in your respective currency, round up to the nearest digit and add this amount to your pledge:
CAD http://bit.ly/2fdx0oo
Euro http://bit.ly/2eE1Fbg
Pound http://bit.ly/2e8nU8B
USD http://bit.ly/2fdugYv
If you have not yet added the shipping charges to your order, you will be able to add the shipping charges in your BackerKit survey.
Thank you all so much for helping us bring ActiCool to everyone. We can’t wait for you to try out your shirts and Beat the Heat!
Best regards,
Ben
How can I get an ActiCool golf shirt?
about 8 years ago
– Thu, Oct 27, 2016 at 09:16:04 AM
Hi everyone,
We know many of you were interested in the collared shirts and we’d like to make sure you are notified when they come out.
If you are interested in one, please send us your mail address either via Kickstarter or directly to [email protected] so we can notify you once collared shirts become available, after the campaign ends.
Thank you to everyone for your support!
Team ActiCool
